General service FAQ

For the use of electricity, the consumer has signed two contracts: an electricity contract with the electricity seller for the purchase of electricity and a network contract with the network operator for the use of network services. If electricity is consumed, but no contract has been concluded with the electricity supplier, then the general service is used. 

General service is used by those small electricity consumers who have not signed an electricity contract with any electricity seller or whose electricity contract with the electricity seller has ended and who have not signed a new contract. Small consumers are home consumers, apartments associations, societies of apartment owners and business consumers with a main fuse of up to 63A. 

Elektrum Eesti OÜ sells electricity at the price established by the seller based on the principles set forth in the Electricity Market Act regarding the price of electricity sold as a general service. The price of electricity is based on the kilowatt-hour and fixed fee. The fixed fee applies to small consumers who consume a total of up to 250 kilowatt-hours of electricity per year. VAT is added to the price of electricity. 

There is no need to conclude a separate electricity contract for general service provision. 
A small consumer/household consumer whose electricity contract with the electricity seller has ended and who has not signed a new contract is automatically a consumer of the general service. 

The general service is essentially a state-regulated service designed for small consumers to ensure their right to purchase electric energy at a price that is reasonable, justified and compliant with the principle of equal treatment. 

The payment deadline for the invoice is 15 days after the creation of the invoice. The date on which the entire amount of the invoice has been received in the bank account of Elektrum Eesti OÜ is considered the time of making the payment shown on the invoice. If the payment due date falls on a public holiday or other holiday, the next working day is considered the payment due date. 

The consumer must inform Elektrum Eesti OÜ immediately if the invoice for the previous month has not been received by the 15th day of the following month.
Self-service is the fastest way to check whether an electricity bill has been issued or not.

Elektrum Eesti OÜ does not generally issue invoices in the amount of less than 5 euros. We will add the amount to the next month's bill and present the bill as a total only once the sum is greater than 5 euros. 

The general service can be used by the business customer who is connected to the Elektrilevi network with a main fuse of up to 63A.