The insurance has you covered when:
- Your washing machine, refrigerator or another appliance suddenly breaks down;
- Your home suffers a water or electrical outage;
- You’re locked out and need a locksmith;
- A quick temporary repair is needed before the full fix;
- You want reliable protection for your home and its surroundings.
Why choose Elektrum’s 24/7 Home Assistance Service?
- Partnered with a trusted provider – If Insurance.
- Simple sign-up together with your electricity package via our self-service portal.
- Fast, round-the-clock support whenever you need it.
- Transparent terms and fair compensation.
How to join?
Signing an insurance contract is easy — join conveniently through our
self-service portal.
What to do if you need Home Assistance?
To receive help, the customer must call If P&C at +372 777 1211.
Assistance ordered elsewhere will not be compensated.
What to do in case of electrical appliance insurance damage?
The customer reports the damage to If and indicates the policy number or includes in the claim text that they are an Elektrum customer.
Report electrical appliance damage
For quick claim handling, you must provide:
A defect inspection report from the repair company stating the cause of the damage and the repair cost.
If the device cannot or should not be repaired, then:
- for devices up to 5 years old: an estimate of the value of a new replacement device
- for devices older than 5 years: an estimate of the device’s market value.
If P&C processes the claim and transfers the compensation to the customer’s bank account.
Insurer: If P&C Insurance AS. You can review the detailed insurance terms here..
