Why have I not received an invoice yet?

Elektrum prepares and sends out invoices no later than by the 15th of each month. The time of invoicing depends on the date when the network operator (eg Elektrilevi or Imatra) forwards their consumption data to us, therefore the date of invoicing may be different from month to month. Elektrum Estonia does not issue invoices if the invoice amount is less than 5.00 euros. In that case, the invoice will be issued in the month when 5.00 euros is filled.

How to pay for the invoice?

You can pay your invoice in a way that is the most convenient for you, whether at our e-service, via an online banking service, e-invoice, at bank or post office. When paying for the invoice, make sure to include the number of your electricity contract or the number of the invoice you are paying for. The contract number is important because it links the payment to the correct contract.

There is no reference number needed when paying for your Elektrum Eesti OÜ invoice. •

Elektrum Eesti OÜ can be payed to the following bank accounts:

  • Luminor Bank AS: EE801700017003249686 (SWIFT NDEAEE2X)
  • SEB Pank: EE651010220113267018 (SWIFT EEUHEE2X)
  • Swedbank: EE852200221055633162 (SWIFT HABAEE2X)

E-invoices and standing orders - automatic payment of invoices

The most convenient way to pay your invoice is with an e-invoice and a standing order. You can order Elektrum's e-invoice either via the www.arved.ee web environment, your internet bank or in your bank branch. Invoices are paid on the basis of the electricity contract number, which must be included in the explanation field of the payment. In addition to an e-invoice, you also need to sign a standing order contract with your bank in order for the automatic payment to work.

What to do if I cannot pay my invoice on time?

If you are unable to pay your electricity bill on time, please call 711 5555 or contact us by the following email arved@elektrum.ee.

How is the penalty on delayed settlement calculated?

The term for payment of the invoice is 15 days from the date of preparation of the invoice. The penalty for delayed payment is calculated from the day following the due date and shall be terminated upon payment of the invoice.

Where can I see how much electricity I have consumed?

You can see your electricity consumption history online at our e-service on the consumption report page, at the network operator's self-service or at Elering's Andmeladu Data Hub.

My invoice has a correction. What does it mean?

Your monthly invoices are prepared on the basis of data that your network operator forwards to the national Elering data hub. If the customer has not forwarded their electricity meter’s readings (in case of a standard meter) or the customer's remote reading meter malfunctions and the network operator does not receive the actual reading from the customer's meter, the customer's consumption is forecasted on the basis of annual consumption and standard consumption schedule. The meter transmits the stored data when the connection is re-established and is adjusted accordingly on the invoices (correction).

What happens when I accidentally pay more than was necessary?

In case you have accidentally paid more than was necessary, you have two options. 1. Leave the amount prepaid - this means that the prepayment will be reflected on your next bill, and you will have to pay less for the electricity consumed in the next month (or months). 2. Receive the overpaid amount back. To do this, it is necessary to send a written application to Elektrum. You can send the application:

• By e-mail to arved@elektrum.ee

• By mail to Endla 15, Tallinn, 10122

I have no electricity, what can I do?

Before signing an electricity contract, you must have a valid network service contract first. The network service contract must be concluded with the network operator in whose area your place of consumption is located. You can sign the electricity contract with Elektrum at our online self-service, by calling us at 711 5555, or by writing us at kliendiinfo@elektrum.ee.

How to sign an electricity contract and a network service contract at the same time?

To sign a new electricity contract that enters into force at the same time with a network service contract call to our customer service phone number 711 5555. In order for our contract with you to start immediately after the start of the network service contract, please contact us at least one day before your network service contract enters into force.

When shall my electricity contract start?

• General service. If the customer has no valid previous electricity contracts with any other electricity service providers, the contract enters into force on the first day of the month and has to be concluded at least 7 days before the beginning of the month. For example, in order the contract to start on September 1, it has to be signed by August 24 the latest.

• New network service contract. In case of a new network service contract, the electricity contract needs to be signed at least one day before the network service contract enters into force. In that case, the electricity contract starts on the same day as the network service contract. For example, when signing the network service contract on August 16 and the electricity contract on August 15, both contracts enter into force on August 16.

• Changing the electricity seller. A new contract with a new electricity seller needs to be signed at least 30 days before the starting date of the new contract. For example, if you want the new contract to start on August 1, the contract has to be signed by June 30 the latest.

What is the difference between the electricity and network service contracts?

Starting from 2013 with the opening of the electricity market, customers have two separate service providers: a network operator and an electricity seller. The network operator is the network operator in the area where you consume electricity, whose task is to supply electricity to your home, collect consumption data, and maintain the lines and other network-related equipment. The network operator forwards the invoice for the transmission of electricity - or the so-called network connection. The electricity seller is your electricity supplier to whom you pay for the electricity consumed.

How to change the electricity contract?

You can change both the package and its validity period in your current electricity contract. You can choose between three different pricing methods: single tariff price, dual tariff price and exchange price. The electricity package can be changed free of charge at our online self-service or by contacting our customer services.

How to terminate the electricity contract?

The electricity sales contract can be terminated at any time by notifying Elektrum in writing at least 30 days in advance.

Moving and electricity contract

In order to terminate the electricity contract in the event of a change of a consumption place, the network service contract with your network operator must be terminated first. Upon termination of the network service contract, the electricity contract concluded with Elektrum terminates at the same time and it is not necessary to submit a separate application to us. Please notice that after the submission of the termination application, the contract is valid on your behalf for another 30 days or until the new owner has entered into a new contract in his own name.

How can I sign a new contract in my own name in the event of a change of ownership of a property?

To sign an electricity contract in your name, you must first contact the network operator, terminate the network service contract in the name of the old owner and enter into a new one in your own name. Once you have received confirmation that the new network service contract has entered into force, a new electricity contract can be concluded. You can find information on the largest network operators in Estonia here:

  • Elektrilevi OÜ
  • Imatra Elekter AS (Lääne county and Viimsi municipality in Harju county)
  • VKG Elektrivõrgud OÜ (Narva, Narva-Jõesuu and Sillamäe cities, Vaivara municipality and Kohtla-Järve city Viivikonna district, Ida-Virumaa) 

What happens to a fixed-term electricity contract when it expires?

Fixed-term electricity contracts are automatically renewed. We will send you a new contract proposal at least 45 days before the expiry of the previous one. If the contract conditions suit you, your contract will be automatically extended.

What are the times for night tariff and day tariff?

The day tariff is valid from Monday to Friday in winter time from 07:00 to 23:00, in summer time from 08:00 to 24:00. The night tariff is valid from Monday to Friday in winter time from 23:00 to 07:00, in summer time from 24:00 to 08:00 and on Saturdays and Sundays 24 hours a day.

How is the exchange price on the invoice calculated?

The electricity exchange has a different price every hour. For example, a month with 31 days has 744 different prices. Your electricity invoice is calculated according to the electricity consumed in each hour and on the basis of the price valid in the respective hour. The invoiced kilowatt-hour cost is the average unit price based on your consumption. Exchange prices can be monitored on our website and on the Nord Pool website: https://www.nordpoolgroup.com/

Does the exchange price have day and night tariffs?

No, when buying electricity at the exchange price, a different price applies to you every hour according to the hourly price applicable to the Estonian price area of the Nord Pool power exchange.

Vairāk sadaļu