Elektrum prepares and sends out invoices no later than by the 15th of each month. The time of invoicing depends on the date when the network operator (eg Elektrilevi or Imatra) forwards their consumption data to us, therefore the date of invoicing may be different from month to month. Elektrum Estonia does not issue invoices if the invoice amount is less than 5.00 euros. In that case, the invoice will be issued in the month when 5.00 euros is filled.

You can pay your invoice in a way that is the most convenient for you, whether at our e-service, via an online banking service, e-invoice, at bank or post office. When paying for the invoice, make sure to include the number of your electricity contract or the number of the invoice you are paying for. The contract number is important because it links the payment to the correct contract.

There is no reference number needed when paying for your Elektrum Eesti OÜ invoice. •

Elektrum Eesti OÜ can be payed to the following bank accounts:

• Luminor Bank AS: EE801700017003249686 (SWIFT NDEAEE2X)
• SEB Pank: EE651010220113267018 (SWIFT EEUHEE2X)
• Swedbank: EE852200221055633162 (SWIFT HABAEE2X)

The most convenient way to pay your invoice is with an e-invoice and a standing order. You can order Elektrum's e-invoice either via the www.arved.ee web environment, your internet bank or in your bank branch. Invoices are paid on the basis of the electricity contract number, which must be included in the explanation field of the payment. In addition to an e-invoice, you also need to sign a standing order contract with your bank in order for the automatic payment to work. 

Customers using general service can pay invoice in a way that is the most convenient for them, whether at our e-service, via an online banking service, e-invoice (www.arved.ee), at bank or post office. When paying for the invoice, make sure to include the number of the invoice you are paying for. 
There is no reference number needed when paying for your Elektrum Eesti OÜ invoice.

If you are unable to pay your electricity bill on time, please call 711 5555 or contact us by the following email arved@elektrum.ee.

The term for payment of the invoice is 15 days from the date of preparation of the invoice. The penalty for delayed payment is calculated from the day following the due date and shall be terminated upon payment of the invoice.

You can see your electricity consumption history online at our e-service on the consumption report page, at the network operator's self-service or at Elering's Andmeladu Data Hub.

Your monthly invoices are prepared on the basis of data that your network operator forwards to the national Elering data hub. If the customer has not forwarded their electricity meter’s readings (in case of a standard meter) or the customer's remote reading meter malfunctions and the network operator does not receive the actual reading from the customer's meter, the customer's consumption is forecasted on the basis of annual consumption and standard consumption schedule. The meter transmits the stored data when the connection is re-established and is adjusted accordingly on the invoices (correction).

In case you have accidentally paid more than was necessary, you have two options. 1. Leave the amount prepaid - this means that the prepayment will be reflected on your next bill, and you will have to pay less for the electricity consumed in the next month (or months). 2. Receive the overpaid amount back. To do this, it is necessary to send a written application to Elektrum. You can send the application:

• By e-mail to arved@elektrum.ee

• By mail to Pärnu mnt. 137, Tallinn, 11314

Before signing an electricity contract, you must have a valid network service contract first. The network service contract must be concluded with the network operator in whose area your place of consumption is located. You can sign the electricity contract with Elektrum at our online self-service, by calling us at 711 5555, or by writing us at kliendiinfo@elektrum.ee.

To sign a new electricity contract that enters into force at the same time with a network service contract call to our customer service phone number 711 5555. In order for our contract with you to start immediately after the start of the network service contract, please contact us at least one day before your network service contract enters into force.

To sign a new electricity contract that enters into force at the same time with a network service contract call to our customer service phone number 711 5555. In order for our contract with you to start immediately after the start of the network service contract, please contact us at least one day before your network service contract enters into force.

• General service - the next day, i.e. if the contract is concluded on August 1, the electricity contract will be valid on August 2
• In the event of a change of electricity supplier, counting from the following day, after 14 days have passed, i.e. if the contract is signed on August 1, it will start counting from August 2, and your electricity contract will become valid on August 16

Starting from 2013 with the opening of the electricity market, customers have two separate service providers: a network operator and an electricity seller. The network operator is the network operator in the area where you consume electricity, whose task is to supply electricity to your home, collect consumption data, and maintain the lines and other network-related equipment. The network operator forwards the invoice for the transmission of electricity - or the so-called network connection. The electricity seller is your electricity supplier to whom you pay for the electricity consumed.

You can change both the package and its validity period in your current electricity contract. You can choose between three different pricing methods: single tariff price, dual tariff price and exchange price. The electricity package can be changed free of charge at our online self-service or by contacting our customer services.

The electricity sales contract can be terminated at any time by notifying Elektrum in writing at least 30 days in advance.

In order to terminate the electricity contract in the event of a change of a consumption place, the network service contract with your network operator must be terminated first. Upon termination of the network service contract, the electricity contract concluded with Elektrum terminates at the same time and it is not necessary to submit a separate application to us. Please notice that after the submission of the termination application, the contract is valid on your behalf for another 30 days or until the new owner has entered into a new contract in his own name.

To sign an electricity contract in your name, you must first contact the network operator, terminate the network service contract in the name of the old owner and enter into a new one in your own name. Once you have received confirmation that the new network service contract has entered into force, a new electricity contract can be concluded. You can find information on the largest network operators in Estonia here:

• Elektrilevi OÜ
• Imatra Elekter AS (Lääne county and Viimsi municipality in Harju county)
• VKG Elektrivõrgud OÜ (Narva, Narva-Jõesuu and Sillamäe cities, Vaivara municipality and Kohtla-Järve city Viivikonna district, Ida-Virumaa) 

Fixed-term electricity contracts are automatically renewed. We will send you a new contract proposal at least 45 days before the expiry of the previous one. If the contract conditions suit you, your contract will be automatically extended.

• The daytime rate applies from Monday to Friday (excluding public holidays) at 07:00–22:00.
• The night-time rate is valid from Monday to Friday (excluding public holidays) at 22:00–07:00, as well as on Saturdays, Sundays and public holidays all night and day.

On the exchange, a 15-minute price applies. Your electricity bill is calculated based on the amount of electricity consumed during each 15-minute period and the price valid in that period. The kilowatt-hour cost shown on your bill is the average unit price based on your consumption. Exchange prices can be tracked on our website and on the Nord Pool website. 

The contract number can be checked at Elektrum's self-service - you can find the way to self-service here or by pressing the self-service button on our website

You can also call 711 5555 or write to kliendinfo@elektrum.ee to find out the contract number.

No, when purchasing electricity at the exchange price, you will be charged a different price every 15 minutes according to the Nord Pool power exchange price in the Estonian bidding area.

To contribute to environmental protection and use electricity from 100% renewable energy sources, you can choose the Green Click electricity package in our self-service.

Almost 60% of the electricity produced by the Latvenergo group comes from renewable energy sources, mainly hydropower. We are proud to be one of the greenest electricity producers in Europe.

Nord Pool electricity exchange price e-mail notification can be ordered from our self-service.

• For private customers in the Elektrilevi OÜ network area, we send a combined invoice that includes both electricity and network service charges.
• A business customer of Elektrilevi OÜ receives separate invoices for the network service and electricity.
• A customer in the Imatra Elekter network area receives two separate invoices each month – one for the network service and one for electricity.
• If the customer does not belong to either Elektrilevi or Imatra Elekter network areas, they will also receive two monthly invoices – one from Elektrum Eesti OÜ for electricity, and another from their network operator for the network service.

By granting an authorization, you can give another person the right to perform activities related to energy purchases on your behalf and manage matters concerning your customer account. To do this, you need to complete the appropriate letter of authorization and send it to Elektrum Eesti customer service at info@elektrum.ee. 

Authorisation for a household client